Details
1-day course
CPD Credit: 6.5 hours, C1
Learning Outcomes
At the end of the programme, you will be able to:
- Define Human Error
- Identify how the Brain processes information.
- Describe the 4 Types of Human Error
- Describe the 12 subcategories of Human Error
- Understand the importance of designing a human-centred approach to process design.
- Complete a root cause analysis for Human Error
Programme Content
Introduction to Human Error Principles
- Overview of HEP strategy
- Understand the Benefits of HEP to Organisation
- Understand Human Error (definition and assumptions)
- Understand the traditional Human Error cycle
- Experience Human Error through a Simulation exercise
- Understand Fundamentals of how the Brain interprets information
- Understand the 4 categories of Human Error and subcategories
Problem Solving with Human Error Principles
- How to utilise these Error categories in Managing your Business
- Introduction to Root Cause Analysis Problem Solving
- Overview of the 8 steps to human error problem solving
- Introduction to direct, contributing and root cause analysis.
- Complete a Human Error Problem Solving Analysis
- Summary and Conclusion
Who Should Attend?
The training programme is suitable for those looking to improve their leadership capabilities, to maximise a positive outcome when engaging and interacting with people, including:
- All Managerial Roles
- People Leaders
- Project Managers
Trainer's Profile
Chris Dawkins
Chris has experience in a wide range of industries across a variety of roles in the last 30 years, he has qualifications including Building Services Engineer, MBA, MBS in Lean Practice, and Six Sigma Green and Black Belts. His career started in the UK with engineering roles in the Ministry of Defence and then the National Health Service. Since arriving in Ireland in 1995, he has occupied roles in manufacturing with a focus on quality and compliance. Chris is passionate about lifelong learning and development.
Please contact the Team for further information on scheduled course dates and In-Company options. You can reach us by phone: 01 665 1305 or email cpdtraining@engineersireland.ie