Details
1-Day
CPD Credit: 6.5 hours, C1/C4
Course Overview
This course will not only teach you to better understand difficult behaviours and “difficult people”, but will show you where communication breakdowns occur, and how to develop a process for dealing with conflicts, as well as tactics to avoid issues before they arise.
Attending this course will equip you with essential skills to handle conflicts effectively, fostering a more collaborative, productive, and positive work environment while also contributing to your personal and professional growth.
Course Content
- Impact of unresolved conflicts on personal and professional relationships.
- Overview of different conflict management styles
- Self-assessment to identify personal conflict management style.
- Foundations of Effective Communication
- Active Listening Skills
- EI and the Importance of empathy and validation in conversations.
- Nonverbal Communication
- Questioning Techniques
- Strategies for Managing Difficult Conversations
- Setting objectives and preparing mentally for the conversation.
- Framing issues in a way that encourages dialogue and problem-solving.
- Techniques to calm tense situations.
- The importance of timing and setting in difficult conversations.
- Identifying Interests and Positions
- Differentiating between positions (what people say they want) and interests (why they want it).
Learning Outcomes/Objectives
Upon successful completion of this course, delegates should be able to:
- Confidently approach and manage difficult conversations with a clear, constructive framework.
- Utilise enhanced communication and emotional intelligence skills to foster positive interactions.
- Apply collaborative problem-solving techniques to resolve conflicts and build stronger relationships.
These learning outcomes ensure that participants not only gain theoretical knowledge but also develop practical skills and strategies that can be applied immediately in their interactions with others.
Who Should Attend?
The course is suitable for anyone looking to improve their ability to manage and work with different personalities, resolve conflicts constructively, and foster a more collaborative and productive work environment.
Trainer Profile
Sonya Meekel MBA, MSc, M.A, P.G Dip.Proj Man, P.G Dip Ed, BSc Eng C.Eng, M.I.E.I.
Sonya has over 20 years’ experience in the Construction Industry, and is currently a lecturer in Technological University Dublin. She has previously worked as a Design Build Consultant Engineer, and a Project Manager throughout her career. Sonya graduated from DIT with an BSc in Structural Engineering, and has since continued her studies extensively.
The development of People and People management became an area of passion leading to her research for her MBA in the Strategic Imperatives of Soft Skill Training and Development, and recently completing a level 8 in Business Coaching. Sonya areas of expertise are embedded in the world of Construction and Business.
Please contact the Team for further information on scheduled course dates and In-Company options. You can reach us by phone: 01 665 1305 or email cpdtraining@engineersireland.ie