Medallia, the experience management company, has announced it is expanding to Ireland where the company will open a new mid-market sales and support hub.
Medallia is the pioneer and leader in experience management. The company’s SaaS platform and solutions is focused on the understanding of what customers, employees and citizens experience on their daily journeys in person, on customer service calls, on digital channels, over video and on social media.
Cross-sell and up-sell opportunities
Medallia’s proprietary AI technology reveals personalised and predictive insights that drive business action to reduce churn, turn detractors into buyers and create cross-sell and up-sell opportunities.
Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar said: I’m very pleased to welcome Medallia to Ireland. It’s great that the company has chosen Ireland as its base for the whole EMEA region. These 100 jobs are not fixed to any location and anyone with multilingual skills, anywhere in the country, is eligible to apply. I wish the Medallia team every success with these plans.”
With headquarters in San Francisco, California, the company has more than 1,000 employees spread across 20 global offices and remote work and more than 1,000 brands that rely on its technology to drive revenue-impacting business decisions.
Experience management technology
“The mid-market in EMEA comprising over 100,000 companies, has been underserved when it comes to experience management technology that fits with their business. Ireland was a smart choice for us as it offers the largest concentration of multilingual sales and service talent to support our customers and our expansion plans,” said Rory Cameron EVP mid-market and corporate development at Medallia.
IDA CEO Martin Shanahan said: “Medallia’s decision to select Ireland as the location of its EMEA Hub is a strong vote of confidence in the availability of highly skilled and talented people right across the country. Today’s announcement further demonstrates IDA Ireland’s proven ability and commitment to win investment for regional locations. I welcome Medallia to Ireland and wish the team every success.”
Initial roles are remote and will include multilingual sales for the French, Spanish, Italian, DACH, Nordics, Benelux and Middle East regions. Click here for further information on job opportunities.