The impact of COVID-19 has had on many aspects of our daily lives is massive. Many companies have faced challenges in the form of significant revenue decreases, supply chain issues and project slowdowns. While uncertainty remains a factor, one positive has been cemented within businesses globally, that is the importance of collaboration as an organisation.

Number of initiatives

Having international operations has meant companies like LotusWorks, an Irish based technical and engineering services provider, has had to implement a number of initiatives to ensure their employees are kept safe and well, while their manufacturing clients receive the same high standard of service.

“We’re in constant contact with our teams all over the country here in Ireland and in the US. We have a large number of our technical and engineering staff attending to essential work since the pandemic commenced,” said LotusWorks director Emer Conroy.

“Our ability to clearly communicate evolving process changes and work area changes required a lot of attention. We changed the amount and mechanism of our communications to ensure messaging and information reached everyone as promptly as possible.

"Forums to allow people to submit questions for clarification on health issues helped ensure we protected ourselves, co-workers and client staff.”

Significant growth

LotusWorks experienced significant growth in 2019, growing their workforce by over 25% internationally. The company put their success down to maintaining their long-standing relationships with major manufacturers in the pharma, data centre, semiconductor and medical device industries.

More positive news for the company followed, being named a Great Place to Work for the fourth year running and being announced as a National Winner at the European Business Awards, is a testament to the culture of teamwork, and collaboration present in the company .

"Working together and sharing knowledge is part of life at LotusWorks and that culture is standing to us. Having expert technical and engineering talent spread across Europe and North America constantly sharing expertise, process improvements, key project, and technology developments, means our clients ensure operational excellence and stay at the forefront of their industry’s developments.

"For LotusWorks, this information sharing means we can provide the most up to date, tailored and technologically advanced solutions to our clients.”

COVID-19 is likely the biggest and most disruptive force to impact most businesses, for LotusWorks, although uncertainty is still a contributing factor in daily business operations, clear communication and knowledge sharing has ensured the company has delivered technical support and expertise to their manufacturing clients.

“Like all other businesses, LotusWorks has been affected by the pandemic, but as a company, we are taking comfort in the fact that all our employees are all doing their part and helping keep people safe and well."

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