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GALWAY: IBEC/DIT Managing People Programme (4 Days)

  • Date(s)
    Thursday 16, Friday 17, and Thursday 23, Friday 24 May 2019
  • Time(s)
    9:00 AM - 5:00 PM
  • Venue
    Ibec, Ross House, Victoria Place, Galway
  • Fee

    Engineers Ireland members avail of the IBEC member rate.

    Members: €1,900
    Non-Members: €2,100

    NOTE: You can only book online using credit or debit card details.  If your preferred method of payment is by invoice / purchase order / bank transfer / other, please contact the CPD Training Team on 01-6651305, or email cpdtraining@engineersireland.ie to secure a place.

  • CPD Credit
    28 hours   C3

Course Overview

The primary objective of Ibec’s Managing People Programme is to enable front-line managers to make a more effective contribution to the organisation by developing core skills central to managing people at work.

Learning Outcomes

On completion of this programme, participants will be able to:

  • Understand and appreciate the full extent and importance of your role in managing people
  • Improve your interpersonal skills to enable you to deal more effectively with people at all levels within the organisation and act with greater confidence
  • Acquire the key tools for managing people through a practical approach to skills development in such areas as motivation, managing problem behaviours, counselling, assertiveness and negotiations.
  • Develop an appreciation of grievance and disciplinary procedures and improve your effectiveness in handling issues in these areas.
  • Gain an overview of the key areas of employment legislation and become more confident when dealing with queries in relation to these.

Course Content

  • Leadership
  • Managing Performance
  • Communication
  • Interpersonal skills
  • Employment Legislation
  • Negotiation
  • Grievances
  • Industrial Relations Institutions
  • Giving Feedback and Managing Problem People
  • Motivation
  • Discipline and Dismissals
  • Counselling and Coaching
  • Employment of Staff
  • Conflict Resolution

Approach

Ibec has designed this programme to suit the needs of front-line managers within organisations. All presenters on the programme are practitioners who deal with a variety of real life situations on a daily basis. Participants are encouraged to express their views and experiences. Case studies and exercises are going to be used to ensure a real and practical understanding of each subject. Participants will practise all techniques taught on the programme.

Who should attend

Front-line managers, supervisors, and those preparing for promotion into a managerial role.

Course Schedule

Day 1

Day 2
Introductions leadership
  • Styles of leadership
  • Your style
  • Situational leadership
  • Managing performance
Communication
  • Your personal style
  • Get your message across
Interpersonal skills
  • What are the skills?
  • Listening, body language, questioning
  • Developing key skills
Employment Legislation
  • An overview
  • Implications for managers
Negotiations
  • Preparing for negotiations
  • Skills development
  • Practice/ role play
Grievances
  • Good practice
  • Fair procedures
  • Handling grievances
Industrial Relations Institutions
  • What they are – how they work

Day 3

Day 4

Giving Feedback/Managing problem people
  • Understanding behavior
  • Feedback techniques
Motivation
  • Key motivators/de-motivators
  • A practical approach
  • Action planning
  • Case examples
Discipline and Dismissals
  • Practice and procedures
  • Handling disciplinary matters
  • Main provisions
  • Implications
Counselling & Coaching
  • What is involved?
  • Developing key skills
Employment of staff
  • Stages in the process
  • Interviewing behavioral approach practice
Assertiveness
  • Recognising and distinguishing
  • between assertive, aggressive and non-assertive behavior
  • How to become more assertive
Conflict resolution
  • Handling conflict
  • Your style
  • Techniques for dealing with conflict

 

Make a Booking

16 May 2019

IN PARTNERSHIP WITH IBEC

ACCREDITED BY DIT

MORE IBEC COURSES

For a select list of the IBEC Mangement Skills and Development Training courses available, please click here.

TERMS AND CONDITIONS

Confirmation is subject to event fee being finalised. Cancellation fees calculated at 50% of the estimated total bill will be charge for confirmed bookings cancelled less than 5 working days prior to the date of the planned event. A replacement person can attend instead. Cancellations made the day prior to an event will be charged 75% of the total estimated bill. No-shows will be charged the full fee. All cancellations must be confirmed in writing by email. Engineers Ireland will not be liable for any costs in the event of a course being re-scheduled.  This applies, but is not limited, to any travelling, subsistence or consequential expenses incurred by delegates.